FAQ's

• Here are our FAQ's to help you navigate and use our site

  
  

  Q) How do I change my password?

  A) Changing your password is really easy on our e-learning site. Once you have logged in, please select the profile icon on the top right corner of the site. Now, if you further click on the    icon, this will take you through to your profile. Please choose "Edit profile" and then select the "change password" option. Populate this with your memorable password and simply "save changes" .

  Q) How do I gain access to a course?

  A) Locate or search for the desired course (you can click 'All courses...' and click on the course name). Once you have located the course you would like access to, you will have the option to purchase the course. 

  Q) How do I jump between my courses?

  A) Please use the 'My Courses' block if it has been added to the page you are on OR Go back to the homepage (see below) and then use the main course block.

  Q) How do I go back to the homepage?

  A) In the navigation bar at the top of your screen, you will see the "You HR" logo. If you click on this, you will always return to the site homepage, no matter where you are within the site.

  Q) How do I change my personal details i.e Name, Email Address or Password
  
  A) To change any of your account details, please click on the "profile icon" on the top right corner of your screen. Now, when you click on the icon, you will be presented with your profile area. Using the top left box, you will be able to "edit my profile" - please click this to update/ amend any of your account details.
  
  Q) How do I get help from You HR?
  
  A) To get in touch with You HR please email alice@youhr.co.uk or follow this link https://youhrconsultancy.co.uk/contact-us/ and complete the contact form and a member of the team will be in touch with you to respond to your enquiry.